Terms & Conditions
A legal disclaimer
Welcome to Simerson AI. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, do not use our services.
1. Acceptance of Terms
By accessing Simerson AI’s website or engaging with any of our AI automation products, consulting services, software, or digital tools, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
2. Our Services
Simerson AI provides AI-powered workflow automation, software tools, agents, consulting, integrations, and related services for various industries.
We reserve the right to update, modify, pause, or discontinue any part of our services at any time.
3. Not Legal, Medical, or Financial Advice
Simerson AI is a technology company.
Our software and agents provide operational assistance, not professional advice.
Nothing we deliver should be interpreted as:
Medical advice or clinical judgment
Legal guidance
Financial or reimbursement guarantees
Authorization or eligibility determinations
All decisions remain the responsibility of your organization and licensed professionals.
4. User Responsibilities
You agree to:
Use our tools for lawful purposes only
Maintain accuracy of any data you supply to our systems
Protect your login credentials and access keys
Ensure your internal policies support the use of AI-enabled automation
Use the services in compliance with HIPAA, state laws, and industry regulations where applicable
Your organization is responsible for validating outputs before acting on them.
5. Data & Privacy
We prioritize a compliance-first approach. Depending on your service tier, Simerson AI may operate under HIPAA Business Associate Agreement (BAA) terms.
We may process the following types of data:
Operational workflow data
Communications (SMS, email, voice, fax) routed through your agents
User-submitted files
System logs and performance analytics
We do not sell personal information.
See our Privacy Policy for details.
6. Intellectual Property
All content on the Simerson AI website, including software, agents, workflows, templates, branding, logos, and documentation, is the property of Simerson Industries. You may not copy, reproduce, distribute, or reverse-engineer any part of our products or website without written consent.
7. Licensing & Use Restrictions
Unless otherwise stated in a written agreement:
You are granted a limited, non-exclusive, non-transferable license to use our services.
You may not resell, sublicense, or repurpose any agent, workflow, or system created
by Simerson AI without permission.
Violations may result in suspension or termination of service.
8. Third-Party Integrations
Simerson AI may integrate with external platforms (e.g., EHRs, telecom providers, workflow engines).
We are not responsible for outages, errors, or data issues caused by third-party services.
9. Service Availability
We strive for high uptime but cannot guarantee uninterrupted access. Maintenance, updates, or external provider outages may impact availability.
10. Payment & Billing
For subscription plans, services, or custom development:
Fees are due according to your contract or subscription terms
All payments are non-refundable unless required by law
Late or failed payments may result in suspension of services
Custom development requires written scope agreement.
11. Disclaimer of Warranties
Simerson AI services are provided “as-is” and “as-available.”
We do not guarantee:
Specific financial outcomes
Insurance authorization approval
Accuracy of payer-based decisions
Elimination of operational risk
Your organization must review and validate outputs.
12. Limitation of Liability
To the fullest extent permitted by law:
Simerson AI, its employees, contractors, and partners are not liable for any indirect, incidental, special, or consequential damages arising from the use—or inability to use—our services.
Liability is limited to the amount paid to Simerson AI in the prior 12 months.
13. Indemnification
You agree to indemnify and hold harmless Simerson AI from claims resulting from:
Misuse of our services
Violation of these Terms
Failure to comply with regulatory requirements
14. Termination
We may suspend or terminate your access for violations of these terms, non-payment, security concerns, or misuse of services. Upon termination, all licenses immediately cease.
15. Governing Law
These Terms are governed by the laws of the State of California unless
otherwise stated in a written contract.
These Terms are governed by the laws of the State of California unless
otherwise stated in a written contract.
16. Changes to Terms
We may update these Terms & Conditions periodically. Updates become effective upon posting. Continued use of the website or services indicates acceptance.