Privacy Policy
A legal disclaimer
Simerson AI (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding any information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our AI automation tools, or engage with our services. By using our website or services, you agree to the practices described below.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide
Name, email, phone number, company name, job title
Messages or inquiries submitted through forms
Files, data, or content uploaded into our systems
Configuration settings for automations or integrations
Payment information (processed securely through third-party providers)
B. Automatically Collected Information
IP address, browser type, device identifiers
Pages visited, time spent, referring URLs
System logs and usage analytics for performance and security
Cookies and similar technologies
(You may modify cookie preferences in your browser.)
C. Customer & Operational Data
If your organization uses Simerson AI products, we may process:
Workflow data
Communication logs (SMS, email, phone, fax routed through the system)
Operational metadata
AI-generated outputs
EHR, CRM, RCM, admissions, or insurance information — only if authorized
D. Protected Health Information (PHI)
For customers operating within healthcare:
PHI is only processed under a HIPAA Business Associate Agreement (BAA).
We follow strict access, security, and audit controls.
We do not collect PHI from website visitors.
2. How We Use Information
We use collected information to:
Provide, maintain, and improve our AI automation services
Customize user experience and system outputs
Deliver support, onboarding, and training
Process payments and manage subscription accounts
Monitor service performance, security, and compliance
Communicate product updates, alerts, and service notices
Develop new features and integrations
Meet regulatory, legal, and contractual obligations
We never sell personal information.
3. How We Share Information
We may share information only in these situations:
A. With Your Authorization
For integrated workflows requiring external systems (e.g., EHRs, telecom services, APIs).
B. With Service Providers
Carefully selected partners may assist with:
Hosting
Security
Data storage
SMS/voice routing
Payments
Analytics
All partners must follow confidentiality and data-protection requirements.
C. For Legal or Compliance Reasons
We may disclose information if required to:
Comply with laws or regulations
Respond to subpoenas or lawful requests
Protect rights, safety, or system integrity
D. Under a HIPAA BAA
When handling PHI, disclosures follow HIPAA/HITECH regulations.
We never sell or rent personal or healthcare data.
4. Data Protection & Security
We implement administrative, technical, and physical safeguards, including:
Encryption in transit and at rest
Role-based access controls
Continuous monitoring
Audit logs and alerting
Secure API integrations
Annual security reviews
Compliance program (HIPAA/SOC 2/ISO in progress)
Even with strong safeguards, no method of electronic transmission is 100% secure. Users must maintain secure passwords and access protocols.
5. Data Retention
We retain information only as long as necessary for:
Providing services
Meeting regulatory requirements
Supporting audits and security investigations
Contractual obligations
Customers may request data deletion, subject to legal and contractual limitations.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access personal information
Request corrections
Request deletion (where applicable)
Restrict or object to processing
Export your data
Opt out of nonessential communications
7. Cookies & Tracking Technologies
Simerson AI uses cookies to:
Improve website performance
Analyze traffic
Store user preferences
Support login and authentication
You may disable cookies in your browser settings, but some features may not function properly.
8. Children’s Privacy
Simerson AI does not knowingly collect information from children under 13. If we
become aware of such data, we will delete it promptly.
9. International Users
If you access Simerson AI from outside the United States, you consent to the processing and storage of your information in the U.S. or other operational regions.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates take effect upon posting. Continued use of our services indicates acceptance.